Salesforce Service Cloud · JSON-LD Context
Salesforce Service Cloud Context
JSON-LD context defining the semantic vocabulary for Salesforce Service Cloud from Salesforce Service Cloud.
0 Classes
6 Properties
4 Namespaces
Namespaces
sfsc:
https://developer.salesforce.com/schemas/service-cloud/
schema:
https://schema.org/
xsd:
http://www.w3.org/2001/XMLSchema#
dcterms:
http://purl.org/dc/terms/
Properties
| Property | Type | Container |
|---|---|---|
| Case | ||
| Contact | ||
| Account | ||
| KnowledgeArticle | ||
| ChatSession | ||
| Agent |
JSON-LD Document
{
"@context": {
"@version": 1.1,
"sfsc": "https://developer.salesforce.com/schemas/service-cloud/",
"schema": "https://schema.org/",
"xsd": "http://www.w3.org/2001/XMLSchema#",
"dcterms": "http://purl.org/dc/terms/",
"Case": {
"@id": "sfsc:Case",
"@context": {
"caseNumber": "sfsc:caseNumber",
"subject": "sfsc:subject",
"description": "schema:description",
"status": "sfsc:status",
"priority": "sfsc:priority",
"origin": "sfsc:origin",
"type": "sfsc:caseType",
"contact": {
"@id": "sfsc:contact",
"@type": "@id"
},
"account": {
"@id": "sfsc:account",
"@type": "@id"
},
"owner": {
"@id": "sfsc:owner",
"@type": "@id"
},
"isClosed": {
"@id": "sfsc:isClosed",
"@type": "xsd:boolean"
},
"isEscalated": {
"@id": "sfsc:isEscalated",
"@type": "xsd:boolean"
},
"createdDate": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"closedDate": {
"@id": "sfsc:closedDate",
"@type": "xsd:dateTime"
},
"lastModifiedDate": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Contact": {
"@id": "sfsc:Contact",
"@context": {
"firstName": "schema:givenName",
"lastName": "schema:familyName",
"email": "schema:email",
"phone": "schema:telephone",
"account": {
"@id": "sfsc:account",
"@type": "@id"
}
}
},
"Account": {
"@id": "sfsc:Account",
"@context": {
"name": "schema:name",
"website": {
"@id": "schema:url",
"@type": "@id"
},
"industry": "sfsc:industry",
"phone": "schema:telephone"
}
},
"KnowledgeArticle": {
"@id": "sfsc:KnowledgeArticle",
"@context": {
"title": "schema:headline",
"summary": "schema:abstract",
"articleBody": "schema:articleBody",
"articleNumber": "sfsc:articleNumber",
"publishStatus": "sfsc:publishStatus",
"urlName": "sfsc:urlName",
"language": "schema:inLanguage",
"createdDate": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"lastPublishedDate": {
"@id": "sfsc:lastPublishedDate",
"@type": "xsd:dateTime"
}
}
},
"ChatSession": {
"@id": "sfsc:ChatSession",
"@context": {
"sessionId": "sfsc:sessionId",
"visitorName": "schema:name",
"status": "sfsc:status",
"startTime": {
"@id": "sfsc:startTime",
"@type": "xsd:dateTime"
},
"endTime": {
"@id": "sfsc:endTime",
"@type": "xsd:dateTime"
},
"agent": {
"@id": "sfsc:agent",
"@type": "@id"
}
}
},
"Agent": {
"@id": "sfsc:Agent",
"@context": {
"name": "schema:name",
"email": "schema:email",
"isAvailable": {
"@id": "sfsc:isAvailable",
"@type": "xsd:boolean"
},
"activeChats": {
"@id": "sfsc:activeChats",
"@type": "xsd:integer"
}
}
}
}
}