freshdesk · JSON-LD Context
Freshdesk Context
JSON-LD context defining the semantic vocabulary for Freshdesk from freshdesk.
0 Classes
8 Properties
4 Namespaces
Namespaces
freshdesk:
https://developers.freshdesk.com/api/ns#
schema:
https://schema.org/
xsd:
http://www.w3.org/2001/XMLSchema#
dcterms:
http://purl.org/dc/terms/
Properties
| Property | Type | Container |
|---|---|---|
| Ticket | ||
| Contact | ||
| Company | ||
| Agent | ||
| Group | ||
| Conversation | ||
| SolutionArticle | ||
| Product |
JSON-LD Document
{
"@context": {
"@version": 1.1,
"freshdesk": "https://developers.freshdesk.com/api/ns#",
"schema": "https://schema.org/",
"xsd": "http://www.w3.org/2001/XMLSchema#",
"dcterms": "http://purl.org/dc/terms/",
"Ticket": {
"@id": "freshdesk:Ticket",
"@context": {
"subject": "freshdesk:subject",
"description": "schema:description",
"status": "freshdesk:status",
"priority": "freshdesk:priority",
"source": "freshdesk:source",
"type": "freshdesk:ticketType",
"requester": {
"@id": "freshdesk:requester",
"@type": "@id"
},
"responder": {
"@id": "freshdesk:responder",
"@type": "@id"
},
"group": {
"@id": "freshdesk:group",
"@type": "@id"
},
"product": {
"@id": "freshdesk:product",
"@type": "@id"
},
"company": {
"@id": "freshdesk:company",
"@type": "@id"
},
"tags": "schema:keywords",
"dueBy": {
"@id": "freshdesk:dueBy",
"@type": "xsd:dateTime"
},
"firstResponseDueBy": {
"@id": "freshdesk:firstResponseDueBy",
"@type": "xsd:dateTime"
},
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
},
"ticketUrl": {
"@id": "schema:url",
"@type": "@id"
}
}
},
"Contact": {
"@id": "freshdesk:Contact",
"@context": {
"name": "schema:name",
"email": "schema:email",
"phone": "schema:telephone",
"mobile": "freshdesk:mobile",
"address": "schema:address",
"jobTitle": "schema:jobTitle",
"language": "schema:knowsLanguage",
"timeZone": "freshdesk:timeZone",
"company": {
"@id": "schema:worksFor",
"@type": "@id"
},
"twitterId": "freshdesk:twitterId",
"active": "freshdesk:active",
"tags": "schema:keywords",
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Company": {
"@id": "freshdesk:Company",
"@context": {
"name": "schema:name",
"description": "schema:description",
"domains": "freshdesk:domains",
"industry": "schema:industry",
"healthScore": "freshdesk:healthScore",
"accountTier": "freshdesk:accountTier",
"renewalDate": {
"@id": "freshdesk:renewalDate",
"@type": "xsd:dateTime"
},
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Agent": {
"@id": "freshdesk:Agent",
"@context": {
"contact": {
"@id": "freshdesk:agentContact",
"@type": "@id"
},
"available": "freshdesk:available",
"occasional": "freshdesk:occasional",
"ticketScope": "freshdesk:ticketScope",
"groups": {
"@id": "freshdesk:groups",
"@type": "@id",
"@container": "@set"
},
"roles": {
"@id": "freshdesk:roles",
"@type": "@id",
"@container": "@set"
},
"signature": "freshdesk:signature",
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Group": {
"@id": "freshdesk:Group",
"@context": {
"name": "schema:name",
"description": "schema:description",
"agents": {
"@id": "freshdesk:agents",
"@type": "@id",
"@container": "@set"
},
"businessHours": {
"@id": "freshdesk:businessHours",
"@type": "@id"
},
"autoTicketAssign": "freshdesk:autoTicketAssign",
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Conversation": {
"@id": "freshdesk:Conversation",
"@context": {
"body": "freshdesk:body",
"incoming": "freshdesk:incoming",
"private": "freshdesk:private",
"user": {
"@id": "freshdesk:user",
"@type": "@id"
},
"ticket": {
"@id": "freshdesk:ticket",
"@type": "@id"
},
"attachments": {
"@id": "freshdesk:attachments",
"@container": "@set"
},
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"SolutionArticle": {
"@id": "freshdesk:SolutionArticle",
"@context": {
"title": "schema:headline",
"description": "schema:articleBody",
"folder": {
"@id": "freshdesk:folder",
"@type": "@id"
},
"category": {
"@id": "freshdesk:category",
"@type": "@id"
},
"status": "freshdesk:publicationStatus",
"tags": "schema:keywords",
"hits": "schema:interactionCount",
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
},
"Product": {
"@id": "freshdesk:Product",
"@context": {
"name": "schema:name",
"description": "schema:description",
"createdAt": {
"@id": "dcterms:created",
"@type": "xsd:dateTime"
},
"updatedAt": {
"@id": "dcterms:modified",
"@type": "xsd:dateTime"
}
}
}
}
}